When you have to call a plumber in Wanneroo, it can sometimes be overwhelming, particularly when you’re facing a plumbing emergency. To remedy this, get out of the area and have a breather. Grab a pen and paper, and write down what your plumber might be interested in knowing to assess the situation. Deduce what might help your plumber determine the underlying cause of your plumbing problems by outlining a few information that they might find useful. This helps you get things in order while ensuring that you get the right response to the issue you are having. To get started, here are some pointers you can use.

Start With Your Name and Address

Before starting with any details, make sure that the plumbing company you are calling actually services your area. There’s no point going off about how your pipes started leaking or how the shower drain is clogged if they end up passing on the job because it’s not an area that they cover.

Is This an Urgent Matter?

Whether or not an issue is urgent, can be somewhat subjective. Keep in mind the following things to quickly determine if your plumbing situation is one. Water leaks, busted pipes and gas leaks are some of the emergency plumbing situations that need immediate attention from your plumber. Do a quick research and if you’re not sure, explain the situation to your plumber so that they can assess the situation themselves.

Did You Try and Fix It Yourself?

Whether you tried to fix the situation yourself or not, it’s good to let the plumbing company know. Sometimes, little DIYs can be a significant deterrent to the progress of a job if it has not been addressed. So, be honest. Just tell them what you’ve done to prevent the situation from worsening and let them guide you to your next step if it turns out to be an emergency matter.


Let them know if you are receiving them when they arrive, or if someone else will. Little gestures like this go a long way especially if you aren’t there to explain what the situation is to your plumber. Be sure to brief the person who is receiving them — if they are not aware of the situation just yet. Ask your plumber how long the repair might take so that you or the person receiving the plumber can block off enough time on your schedule for the plumbing repair.

Finally, don’t try and answer all of their questions. You’re not expected to know everything about plumbing. Just tell them what you were doing beforehand which may or may not have caused the problem. When you don’t know what to say, just say so. It’s not your genre of expertise. It’s the plumbers.

Now, if you’re worried about the costs of hiring a plumber, Alkimos Plumbing and Gas is proud to offer no call-out-fees so you can be sure that you’re not shedding those much-needed dollars for your repairs. Being a mobile service boasting with glowing online reviews, you can feel safe having your plumbing problems sorted by their professionals no matter where you are in Perth or Wanneroo. Call them at 1300 584 638 and book an appointment today!

Things to say when Calling a Plumber - Infographic

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